by Robert Tripp | Apr 27, 2003 | Articles, Banking Product Engines
Introduction Sourcing – i.e. whether to in-source or outsource a business operation – is a very hot topic in the board rooms of Financial Services Groups. The reason is that Banks believe outsourcing business processes (BPO) can deliver cost savings that...
by Robert Tripp | Apr 27, 2003 | Articles, Banking Product Engines, Channels, Customer Relationship Management
Example One: Setting Up a Standing Order Example Two: Returning a Cheque. 1. Example One: Setting Up a Standing Order Select a letter on the diagram to read a description of the process. A Whether in the branch, the call centre, or via electronic banking...
by Robert Tripp | Apr 27, 2003 | Articles, Banking Product Engines, Channels, Customer Relationship Management
This page was written in 2003 and we have created two updates. 1. This link is a post giving a review of what actually happened between 2003 and 2019. 2. This link is a post giving a new forecast for banking technologies for 2019 onwards. Cutting Costs The Banking...
