by Robert Tripp | Apr 27, 2003 | Articles, Channels, Customer Relationship Management
A Customer View The key thrust of the strategies and technologies identified in Banking Operations Strategies and Technologies is to reduce the cost of activities “behind the scenes” by Getting computers to do more of the work Centralising and specialising activities;...
by Robert Tripp | Apr 27, 2003 | Articles, Banking Product Engines, Channels, Customer Relationship Management
Example One: Setting Up a Standing Order Example Two: Returning a Cheque. 1. Example One: Setting Up a Standing Order Select a letter on the diagram to read a description of the process. A Whether in the branch, the call centre, or via electronic banking...
by Robert Tripp | Apr 27, 2003 | Articles, Banking Product Engines, Channels, Customer Relationship Management
This page was written in 2003 and we have created two updates. 1. This link is a post giving a review of what actually happened between 2003 and 2019. 2. This link is a post giving a new forecast for banking technologies for 2019 onwards. Cutting Costs The Banking...
