by Robert Tripp | May 6, 2018 | Articles, Customer Relationship Management, General
GDPR is a sprawling regulation. Firstly, this article classifies the requirements into the various governance, legal and process changes needed. Very few companies in the UK of any size will be fully GDPR compliant by May 2018 but they can all be on a meaningful...
by Lareen Muhammed | Mar 8, 2016 | Articles, Customer Relationship Management
Community Development Financial Institutions (CDFIs) have in recent years gained prominence as a source of credit to the financially excluded (i.e. people not able to access credit from mainstream banks). In addition to credit, they also provide financial advice to...
by Marc Hymanson & Alan O'Shea | Nov 3, 2014 | Articles, Customer Relationship Management, General, Management Information, News
Recast DGSD means significant changes for Banks already supporting the UK FSCS scheme This article is relevant to banks which are already members of the FSCS Deposit Guarantee Scheme. For information on ‘wholesale-only’ banks, many of whom were not...
by Pavle Ninkovic | Jun 19, 2014 | Articles, Channels, Customer Relationship Management, Management Information
The rise of personal data stores (PDS) and identity assurance technologies (see white paper from Mydex) present some interesting opportunities to banks. This article firstly provides an overview of the regulatory and other contextual drivers for these technologies,...
by Robert Tripp | Aug 15, 2010 | Articles, Banking Product Engines, Channels, Customer Relationship Management, General
RBS has announced the sale of some 300 odd branches in the UK to the Santander Group; the Spanish banking group that has recently acquired Abbey, Alliance and Leicester and parts of Bradford and Bingley in the UK. The sale by RBS of some of its branches, customers and...
by Robert Tripp | Jul 21, 2008 | Articles, Banking Product Engines, Customer Relationship Management, General
Why do Banks lend to each other ? It is a natural feature of banking that at a given moment in time some banks have lent more money to their customers than they have received from their saving customers. An example might be a credit card bank like Egg or Capital One....
