by Robert Tripp | Nov 24, 2018 | Articles, Channels, Gateways to the Banking Industry
The Problem Authorised push payment fraud is when a fraudster tricks an individual or business into sending them an electronic payment. This is usually done by using social engineering techniques and may also involve gaining access into an individual’s email and then...
by Robert Tripp | Sep 6, 2018 | Articles, Gateways to the Banking Industry, General
There is no peace for the wicked! Much as big UK banks would like to focus on digital transformation and customers, products and services, the icy hand of past failings will continue to use a large proportion of the IT, Operations and change resources for the next few...
by Robert Tripp | May 6, 2018 | Articles, Customer Relationship Management, General
GDPR is a sprawling regulation. Firstly, this article classifies the requirements into the various governance, legal and process changes needed. Very few companies in the UK of any size will be fully GDPR compliant by May 2018 but they can all be on a meaningful...
by Tom Griffiths | May 15, 2017 | Articles, General, Management Information
IT investment amongst banks has been almost all operational in nature and not about customer insight or management information for many years. It’s about time that banks start to see the value in collecting digital information on a business activity which can...
by Robert Tripp | Aug 22, 2016 | Articles, Gateways to the Banking Industry, General
Different arms of Government are driving change in UK banks whose co-incidence in time looks very hard for banks to handle; • Her Majesty’s Treasury and the Finance Select Committee are driving Ring Fencing changes in banks, due for completion by...
by Lareen Muhammed | Mar 8, 2016 | Articles, Customer Relationship Management
Community Development Financial Institutions (CDFIs) have in recent years gained prominence as a source of credit to the financially excluded (i.e. people not able to access credit from mainstream banks). In addition to credit, they also provide financial advice to...
