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An innovative resource for the UK Financial Services sector

Service Channels and Recent Banking Strategies

Posted by on Apr 27, 2003 in Articles, Channels | 0 comments

This report relates the strategies and technologies discussed in the “Banking Operations Strategies & Technologies” report specifically to sales and service channels.

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Customers and Recent Banking Strategies

Posted by on Apr 27, 2003 in Articles, Channels, Customer Relationship Management | 0 comments

This report principally examines how recent banking strategies are likely to affect customers. This is illustrated with two exmaples of how a customer might perceive the changes within a bank.

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Banking Operations Strategies & Technologies: Example Scenarios

Posted by on Apr 27, 2003 in Articles, Banking Product Engines, Channels, Customer Relationship Management | 1 comment

Brings together all the ideas distilled in the Banking Operations Strategies & Technologies report in a couple of illustrative scenarios. These show how some very common banking business processes will look if the strategies discussed are fully implemented.

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Banking Operations Strategies & Technologies

Posted by on Apr 27, 2003 in Articles, Banking Product Engines, Channels, Customer Relationship Management | 2 comments

Detailed examination of the key strategies and technologies currently being pursued in UK Banking Operations departments. These trends include centralising processing, outsourcing and the separation of service and processing.

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